AI agents for customer service and operations.
Agents that serve customers on WhatsApp and web chat, look up company information and hand the conversation to a person when required.
See AI agents for your business
Capabilities for enterprise operations.
Custom integrations, human handoff and a record of every action.
Connected to your systems
Custom integrations per agent to query your ERP, CRM and databases, read-only.
WhatsApp and web chat
Both channels from one platform, with email reminders and campaigns.
Human handoff
The team takes over a conversation from the dashboard and returns it to the agent when done.
Knowledge base
Answers grounded in your official documents. Changes apply in under a minute.
Dashboard and metrics
Conversations, outcomes and performance in one place.
Full audit trail
Every interaction is logged and ready for review.
Every agent at a glance
Conversations, success rate and agents online for the last 30 days, with the latest chats one click away.
Every conversation in one inbox
Each customer's history across WhatsApp and web chat, with the option to take over the conversation.
Implementation process.
Initial setup
Setup of the company, the agent, the website chat and the first administrator.
Knowledge base
PDF, Word or text documents with services, pricing and policies. Changes apply in under a minute.
Customer service
Responses on WhatsApp and the website chat, with the brand's copy, colors and quick-reply buttons.
Team handoff
When a person is needed, the team takes over the conversation from the dashboard and then returns it to the agent.
Protection for your data.
Atrium runs on infrastructure that ATSC hosts and operates. Each company's conversations reside in a separate database, and each agent runs in isolation.
- Two-step verification with an authenticator app
- Encrypted WhatsApp and email credentials, never displayed again
- Administrator and viewer roles, with an audit log
- Temporary lockout after failed sign-in attempts
- Privacy tools for Costa Rica's Law 8968: search, export and deletion of personal data
Integrated with your operations.
Beyond chat, Atrium notifies other systems, sends campaigns and measures every response.
Signed webhooks
Notifications for new conversations, human handoffs, campaigns and alerts, with automatic retries on failure.
Read-only API
Conversation and usage queries from your CRM or BI tool, using API keys.
Campaigns and notifications
Proactive WhatsApp or email outreach, loaded from Excel, with a test mode.
Email from your own domain
Reminders and notices sent from the company's mail server.
Quality control
Flagging of problematic responses and a queue of conversations pending review.
Excel and PDF reports
Downloadable analytics, contacts, conversations and account statements.
Atrium AI FAQ.
Answers about scope, services and how we work.
Request a demo of Atrium AI.
A walkthrough of the platform using your organization's processes, with a configuration plan for your team.
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