Administration and monitoring of your infrastructure.
Proactive management of servers, networks and Microsoft 365, with remote support and on-site support in Costa Rica.
Service coverage
- Proactive monitoringAvailability and threshold alerts to act before operations are affected.
- Remote administrationInfrastructure management in Costa Rica and other countries.
- On-site supportIn-person service in Costa Rica from our Heredia office.
Included services.
Day-to-day infrastructure operations with a preventive approach.
Server administration
Provisioning, updates, hardening and user management on Linux and Windows Server.
Proactive monitoring
Availability and threshold alerts, event management and performance reports.
Backup and recovery
Scheduled backups, off-site copies and tested recovery plans.
Networking and connectivity
Routing, firewalls, wireless networks and site-to-site connectivity.
Virtualization and hybrid cloud
Virtualized environments that connect our data centers with the public cloud.
Microsoft 365
Email, licensing, security policies and tenant administration.
On-site technical support in Costa Rica.
On-site service from our Heredia office for work that requires a physical presence. In other countries, support is delivered remotely.
- Server rooms and racks
- Structured cabling and wireless networks
- Firewalls, switches and access points
- Workstations, peripherals and printers
- Office moves and new office setup
Onboarding model.
Assessment
Review of servers, network, backups and security.
Planning
Prioritized recommendations and an agreed work plan.
Transition
Onboarding into monitoring, updates, backups and daily administration.
Ongoing review
Performance reports and continuous improvement.
Managed IT services FAQ.
Answers about scope, services and how we work.
Delegate the operation of your infrastructure.
Share the current state of your infrastructure and receive a managed services proposal.
Backed by our platforms
The platforms behind this service
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